The Galion Public Library is now open
You may have noticed that the Galion Public Library has been closed most of this week. You may have gone to the door, just to find out that it was locked. You may have called and gotten a machine answering. Just what has been going on at the Library?
As it turns out, the Library had a massive failure of their circulation system Tuesday night. The staff noticed right away and notified Polaris, the company that maintains both the software and the hardware for the circulation system.
After discussion with the board president, Director Vicki Eckenrod closed the Library for the evening and notified both the Inquirer and GalionLive that the Library would be closed for repairs on Wednesday. At that time, the Library fully expected to be open on Wednesday afternoon or at the latest, Wednesday evening.
Unfortunately that was not the case. The initial problem turned into another problem. Parts were ordered; too few parts were brought in, and reloading the backup data took longer than expected. All of this caused delay after delay for the Library. From Wednesday morning on, the Library expected to be open soon. Staff were put on call all during this time and expected to come in at any time. Director Eckenrod said that if the Library had known they were going to be closed that long, they would have made arrangements to open so that other activities could continue. She was frustrated as well with the continually changing estimate of when they could open.
Eckenrod wants everyone to know that all library materials due from Tuesday on have been given an extra week so no one will be getting fined if their items were due then.
The Library Board and Staff know how much the community depends on the Library. At the last Board meeting, as reported in the Galion Inquirer, the Board had discussed replacing the aging machine in preparation for a new Polaris upgrade expected later this year. Plans have been made so that this situation does not happen again. The Library intends to replace the server more often and expects the newer machine to have better ways of monitoring the condition of the interior parts.
This was a situation that the Library sincerely regrets happening and is thankful for all the concern and patience that their patrons and staff have shown during this crisis.
Eckenrod has one final word: THE LIBRARY IS NOW OPEN!